What I experience in my work now is not what I experienced when I first started 20 years ago, and it’s not just about the technology I was using, either. Everyone has to start somewhere, and since I’ve experienced the highs and lows of climbing the IT ladder, I want to share some tips with you. My hope is you can feel good about kick-starting a career in IT, or get an understanding of what you need to do to keep climbing and have success. Computers break, systems fail, phones die; and when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way. This program is designed to prepare you for an entry-level role in IT Support, whether that’s doing in-person or remote work, at a small company or a large enterprise organization.
- For those who successfully complete the program, you’ll have a direct route to get your info into the hands of top employers.
- This course is completely online, so there’s no need to show up to a classroom in person.
- To get here, you have to have had lots of hands on experience, both with successful deployments and failed deployments.
- Additionally, any specialized certifications related to system administration can be a strong indicator of a candidate’s competency.
- Computers break, systems fail, phones die; and when that happens, we need experts to fix them.
- We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.
- For me, this was where I learned VMware and it just took off and brought me where I am today.
What will I be able to do upon completing the professional certificate?
An IT Systems Specialist should have strong problem-solving skills to troubleshoot and resolve system issues. The actual salary may vary based on the individual’s level of experience, relevant education, certifications, location, and the company they work for. This can be achieved through continuous professional development programs, workshops, and training courses. Candidates may also gain crucial on-the-job experience in roles like IT Technician, System Administrator or Network Engineer. They are the point of contact for any system-related issues, providing technical support to other employees and solving any system-related problems. Today, we present a customizable IT Systems Specialist job description template, crafted for easy posting on job boards or career sites.
- Their main role is to install, maintain, and troubleshoot hardware and software systems, including servers, desktops, and networks.
- An IT Systems Specialist typically needs a bachelor’s degree in computer science, information technology, or a related field.
- Get notified about new Information Technology Support Specialist jobs in United States.
- Expect to spend a good chunk of your career in systems administration, starting as a junior sys admin and working your way to a senior admin before moving on.
- The IT Support Professional Certificate is a first-of-its kind program with highly interactive content, like hands-on labs and widgets, exclusively developed by Google.
Information Technology Support Apprentice
After you’ve put in your time as a help desk technician and obtained some good entry level certifications, you can likely expect to move on to a job as either a network administrator or systems administrator. A systems administrator is not going to be answering the phone as much as a help desk tech will be. As a sys admin, you will be expected to know how to install, configure and Software development manage operating systems from the server level down to a desktop level. You might start to pick up some data center experience with virtualization technologies and various storage technologies. This is where you might start to build out a niche for a specific software or technology, and grow the rest of your career off of it. For me, this was where I learned VMware and it just took off and brought me where I am today.
Junior Systems Cloud Administrator – full-time – 1st shift – Mon-Fri
Like a first responder in an emergency (hey, email is an emergency!) the help desk technician is tasked with triaging the issue. If the issue involves a user needing a copy of their Exchange .pst file, you will send the ticket to the Exchange Admin queue. You are a traffic cop, keeping things moving and fixing small things where you can. A wise old man once told me, a journey of 10,000 miles begins with one step…Okay, no one actually told me that – but it’s a good adage to think of as you approach a career in IT. Let’s focus on a couple of different jobs you can do to get off to a good start in your IT career. They may also work on system upgrades and improvements, assist users with technical issues, and develop and implement IT policies and procedures.
Their goal is to ensure the IT systems support the smooth and efficient running of the organization. They also troubleshoot any issues that arise and make necessary repairs or updates to keep the systems running smoothly. IT Systems Specialists often perform regular audits to ensure systems are secure and data is protected. This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device. Each institution determines the number of credits recognized by completing this content that may count towards degree requirements, considering any existing credits you may have.
IT Support Technician levels 1-3
The role involves ensuring the stable operation of these systems, diagnosing and resolving complex network issues and implementing new IT projects. This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both. Additionally, all of Google Career Certificates include an optional course, Accelerate Your Job Search with AI.
IT Systems Administrator, Launch
- They may have management experience and are likely to have worked in roles that involve planning and implementing complex IT projects.
- This can be achieved through continuous professional development programs, workshops, and training courses.
- There isn’t an architect out there who hasn’t dealt with failures or mistakes in their career.
- This course will transition you from working on a single computer to an entire fleet.
The Google IT SysAdmin / IT Support Specialist job Support Professional Certificate program aligns with the objectives covered by the newly updated CompTIA A+ certification. Upon completion of the certificate program, you can download the CompTIA A+ exam objectives to ensure that you’ve studied everything before taking the exams. Whether you’re completely new to the field or have had some exposure to IT, this is the right program for you. If you’re already familiar with the subject matter, you can skip directly to the graded assessments. The National Library of Medicine (NLM) is one of 27 Institutes and Centers at the National Institutes of Health.
